Return & Exchange Policy

Return Policy

Due to the nature of custom smart blinds or shades being produced based on specific customer requirements, SmartWave does not accept returns under any circumstances.

Exchange Policy

  • Time Limit for Exchange: Customers who find discrepancies in size, color, or other order details upon receipt can apply for an exchange within 15 days after delivery.
  • Exchange Due to Quality Issues: For exchanges needed due to quality issues, SmartWave will provide free exchange or repair services and cover all associated shipping costs.
  • Exchange for Non-Quality Issues: SmartWave does not accept exchanges for non-quality reasons, such as changes in size or color requested by the customer.

Return and Exchange Process

  1. Application for Return or Exchange: Customers must submit their return or exchange requests through SmartWave's official customer service channels, providing relevant order information and reasons for the request.
  2. Customer Service Review: SmartWave's customer service will review the application within 1-3 business days, guiding customers through the subsequent return or exchange process.
  3. Inspection of Returned or Exchanged Items: Upon receiving the product, SmartWave will inspect it. After confirming the product's condition, refunds or exchange items will be processed within 7 business days.
  4. Refund Timing: Refunds will be issued back to the customer's original payment account within 7 business days after approval.

Important Notes

  • Customers requesting a return or exchange must provide detailed order information and a description of the issue to ensure the process is handled quickly and accurately.
  • For any questions during the return or exchange process, customers can contact SmartWave's support at for assistance.
  • SmartWave reserves the right to the final interpretation of the return and exchange policy.